Baby-gates-direct.com provides shipping at no cost for all orders over $50.00 shipped by UPS or FedEx or FedEx ground service to the Continual USA only. Orders under $50 ground shipping in the lower 48 states is $9.99. Any item(s) to AK,HI or Canada will have those S+H fee's added to the invoice total. If any item is returned that baby-gates-direct.com provided no cost shipping, The shipping and handling charges will be you will be deducted from the credit due on your returned item (s). If you refuse, or do not accept a shipment, any cost required to return the package to baby-gates-direct.com will be at your expense along with the standard restocking fee.

Shipping

The map below shows approximate delivery time for UPS or FedEx ground shipments from the date we ship from our warehouse in Florida. Orders are Ground shipped and will ship within three business days of the date placed (if the products are in stock), please add this to your estimated delivery time. Delivery time is for Ground UPS or FedEx service and is based on business days and does not include the day your order was shipped or weekends. UPS or FedEx does not deliver packages on weekends. Baby-gates-direct.com does not guarantee UPS or FedEx deliveries. You may contact UPS or FedEx , or track your shipment from our website for delivery information once your package leaves our warehouse and has the tracking number assigned. All shipment and charges will show as OnLine SuperStore, LLP.

Missing or Stolen Packages: If UPS or FedEx delivered a package to your home or business and you do not have it, please call your local law enforcement and file a Police Report for the stolen products. Then fax your Police Report to OnLine SuperStore, LLP at 407-349-2523. We will then file a missing package claim with UPS or FedEx . Once UPS or FedEx completes the claim (under 10 days) we will re-ship your order. Please check with your friends and neighbors to see if they accepted or picked up your package before filing the police report. It is a crime to file a false Police Report and the Police tend to enforce that law to the letter.

We DON'T Know your countries tax system. Upon import you could be required to pay a VAT.  You will have to pay your countries value added tax if due

Low Price Guaranteed!

As a major distributor in the pet supply industry, OnLine SuperStore, LLP takes great pride in the low prices and great values we offer our customers. We work hard to ensure that our product selection, product availability, reliable delivery, and superior customer service work together to create a great shopping experience. We also want our customers to feel confident that OnLine SuperStore, LLP consistently offers great savings on all pet supplies. For this reason, we offer Low (Total) Price Guarantee. If you find the identical product elsewhere, within 24 hours of purchase, for a lower total price (product price plus shipping and handling fees), we will match the total price or gladly refund the difference. (sale or promotional prices not included.)

You are eligible for a price-match refund if your request meets the following conditions:

Comparisons MUST include the product price plus shipping & handling charges when calculating the competitor's total price.

Our Low Price Guarantee applies only to online retailers that have the identical product in-stock and the product is priced accurately.

Total price match requests must be submitted within 24 hours from the date of purchase.

Please be aware that OnLine SuperStore, LLP only sells the newest models fresh out of factories, we do not accept price match for re-manufactured, re-furbished or older products.

To request a total-price match with the current order, simply provide the competitor's total price information and a direct URL to the competitor’s page.

Are there any other exclusions to the Low Price Guarantee? OnLine SuperStore, LLP does not match items sold on internet auction sites or at local or special events (e.g. grand openings, closeouts, clearances, liquidations, anniversary sales). Also we will not price match taxes, typographical errors or special offers from a manufacturer.

OnLine SuperStore, LLP will price match any item, on any page with the “Guaranteed Lowest Pricing” banner on the top of the page.